I had a strange stay here. There were several really positive experiences and a few negative ones.
We stayed for about a week at Oaks Club in Queenstown.
The hotel offers a shuttle service to the city Centre, however we didn’t make as much use of it as we would have liked to is it came on the hour, didn’t run through the middle of the day and was often fully booked.
We also had a day tour booked (through an external agency) who tried to contact us that there were complications. The resort did not leave any messages on our room phone, no notes under the door- nothing to notify us of this. So, we sat in the foyer for over an hour waiting for the tour pick-up, and the receptionist said nothing to us. A simple conversation would have saved a lot of grief.
Our last concern is that it’s so far removed from the city centre that dinner is an issue for late international arrivals. There was no one to greet us when we checked in, and we had a lot of trouble trying to find dinner after a long day of travel. The partner restaurant, Shores, had closed for the evening and we didn’t have our bearings yet, so we had to figure out how to order a pizza. Thank goodness for delivery!
On a lighter note, the room was spectacular. The views were really special, the living area was spacious and the beds heated. There’s a lovely walk along the lake that takes you to the city and is absolutely worth the stroll. The vista from our balcony was truly breathtaking. Waking up to views of Lake Wakitipu every morning really made up for all our woes. Autumn is the best time to go. Golden leaves pepper the waterline and the Remarkables are lightly dusted with snow.
I don’t think you should be scared by our stories- by no means are our accounts ‘traveler horror stories’. Just a reflection of the undertraining of a transient staff, an issue I hear occurs often in Queenstown.
Disclaimer: This review was also posted by me on TripAdvisor. This blog has no affiliation with TripAdvisor. I just share my experiences to spread the love to fellow travelers.